B2B and B2C Telemarketing for Survey or Customers Feedback

In Dubai, we offer customer surveys that gather feedback from your current or potential customers. Our skilled agents conduct market research to gather feedback on your goods/services or similar products. This allows you to focus on understanding customer needs, enhancing your knowledge, and improving your products.

Key objectives of our customer experience surveys include:

Comparing customer experiences through metrics.
Collecting feedback on your product.
Enhancing the experience with sales or support.
Measuring customer and staff satisfaction to improve retention.
Evaluating branding choices.
Assessing the demand for new product categories.

Our Telemarketing Services

Services We Offer

B2B and B2C Telemarketing for Lead Generation

With our telemarketing services, we specialize in lead generation, delivering personalized messages to your customers and helping build strong relationships with your brand.

B2B and B2C Telemarketing for Appointment Setting

We specialize in professional telemarketing services for appointment setting, ensuring timely scheduling to keep your sales pipeline filled.

B2B and B2C Telemarketing for Survey or Customers Feedback

Our expert team conducts survey calls to gather customer feedback on your products/services, ensuring valuable insights for your business.

Our Testimonials

What they are saying

“Their inbound support team improved customer satisfaction and response time across all service channels.”

Rajesh Gupta

India

“Professional agents handled our inbound calls smoothly, helping us maintain strong customer trust.”

Emma Wilson

UK

“Reliable inbound calling services ensured faster issue resolution and better customer communication daily.”

Ahmed Al-Mansouri

UAE

“The team managed customer queries efficiently, reducing complaints and improving overall service quality.”

Priya Sharma

India

“Consistent inbound call handling helped our business deliver timely support and retain customers.”

Michael Carter

USA

Our values

The feedback should be utilized for recognition of the company’s strong suits and areas that need improvement, rectifying customer pain points, elevating product/service quality, polishing customer support processes, and monitoring trends over time for holding data-driven business decision-making ‍‌‍‍‌sessions

The primary reason is that it offers the most direct and unfiltered view of the customer's perspective. So, these are the genuine answers to what the customers liked or disliked, how they see your service/product, and what can be done better —thus assisting you in increasing customer loyalty and ‍‌‍‍‌retention.

Generally, a survey call is completed within 3-10 minutes, which varies based on the number of questions and the type of ‍‌‍‍‌feedback.

In quality assurance and verification, recording of the calls is possible and such recordings are done with full respect to privacy ‍‌‍‍‌regulations.

Negative feedback is recorded and reported without delay so that businesses can quickly take the necessary corrective actions, thus enhancing customer satisfaction.